FAQ

. What is KELO?

KELO is a modern online clothing brand offering stylish, comfortable, and high-quality apparel designed for everyday confidence and self-expression.

2. Where is KELO based?

We operate online and ship from our central fulfillment hub. (Faisalabad) (PAKISTAN)

3. What sizes do you offer?

KELO offers a wide range of sizes to ensure the perfect fit for everyone. Each product includes a detailed size guide—be sure to check measurements before placing your order.

4. How do I place an order?

Simply browse our products, choose your desired size and color, add to cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

5. What payment methods do you accept?

We accept major debit/credit cards, online banking, and digital wallets. ( Visa, MasterCard, Cash on delivery.)

6. How long does delivery take?

Delivery times vary by location. Standard shipping typically takes 5–12 business days, while express options may be faster. You will receive tracking details once your order ships.

7. Do you ship internationally?

Yes! KELO ships worldwide. Shipping fees and delivery times may vary depending on your country.

8. How can I track my order?

Once your order has been shipped, you will receive an email or SMS with a tracking link to follow your package in real time.

9. What is your return/exchange policy?

KELO offers returns or exchanges within 7–14 days of delivery . Items must be unused, unwashed, and in original packaging. Contact our support team to initiate a request.

10. What if I receive a damaged or incorrect item?

We’re here to help! Contact us immediately with your order number and photos of the issue, and we’ll arrange a replacement or refund.

11. How can I contact KELO customer support?

You can reach our support team via email or the contact form on our website. (kelostores@gmail.com)

12. Do you restock sold-out items?

Yes, popular items are often restocked. You can join our newsletter.

13. How do I care for KELO clothing?

Each product includes care instructions, but we generally recommend gentle washing, air drying, and avoiding harsh detergents to maintain fabric quality.

14. Does KELO offer discounts or promotions?

Yes! We occasionally run sales, seasonal discounts, and subscriber-only offers. Join our newsletter to stay updated.